Where we ship
Everywhere our couriers deliver, except the European Union, the UK, Norway, Iceland or Liechtenstein. We don't ship there for now. Anywhere else: if checkout won't take your address, we can't get there yet. Email support@revrce.com and we'll see what we can do.
When it leaves
Every order is packed in India and dispatched within the time shown at checkout. If yours is going to take longer, we'll email you before it does.
What it costs, how long it takes
The shipping cost and the estimated delivery date are shown at checkout, before you pay. They depend on where you are and the courier. When your order ships, we email you a tracking link.
Duties and taxes outside India
Orders delivered outside India may be charged import duties and taxes by the destination country. Your country sets them, not us, and you pay them when the parcel arrives, unless checkout says they're included. Customs can also slow a parcel down.
Wrong address, missed delivery
Check your address at checkout: we can't change it once the order has shipped. If a parcel comes back to us because the address was wrong, it wasn't collected, or duties weren't paid, we'll email you. We can send it again (you pay the new shipping) or refund the items. We don't refund the shipping in these cases, unless your local law says we must.
Lost, damaged or late
- Damaged: email support@revrce.com within 7 days of delivery with your order number and photos of the parcel and the item. You choose a replacement (if we have one) or a full refund.
- Lost: if tracking stops moving, or says delivered and you don't have it, email us. We'll chase the courier, and if it's lost, you choose a replacement (if we have one) or a full refund.
- Late: if your order arrives after the latest delivery date we gave you, you can send it back for a full refund, shipping included, unless the delay was caused by events outside our control, like natural disasters, strikes or government restrictions.
How to send something back: Returns.
Talk to us
Questions, problems, complaints: support@revrce.com. We reply within 48 hours and sort it out within one month.